The following are the most Frequently Asked Questions (FAQs). If you do not find an answer to your questions, please email us at firstname.lastname@example.org
|Q. I have not been successful in my application for admission. Can I appeal to be reconsidered? I have been offered my second choice of degree programme. Can I appeal to be considered for my first choice?|
A. If your application has not been successful or you have not been offered your first choice of programme or you have been offered admission to a single degree but would like to appeal for a double degree programme, you may submit an appeal for reconsideration. Appeals must be submitted online via Applicant’s Self Service. You must have your User ID and Password to access Applicant's Self-Service. For the 2014 admissions exercise, the online appeal portal will open on 6 May 2014 and close on 1 July 2014.
In your online appeal, you may state your reasons for reconsideration (not more than 1000 words). All online appeals must be submitted by 1 July. However, we would advise applicants who wish to appeal to do so early, preferably within 1-2 weeks following notification of the outcome of the application. The Office of Undergraduate Admissions (OUA) is the central co-ordinating body for all appeals. As such, please refrain from sending your appeals to multiple parties within SMU as this will only slow down the appeal process. Appeals sent to the other offices will be re-routed to OUA for processing.
Submitting an appeal does not guarantee successful reconsideration of your appeal. We will assess all appeals in a timely and equitable manner. As the number of appeals received will be large, we will aim to inform most applicants of the outcome of their appeals within 21 working days. Some appeals, though, may take a longer time for consideration and notifications for such appeals will be sent beyond the 21 working days timeline. You may check the outcome of your appeal online via Applicant's Self Service.
Notifications will be sent by email, so please ensure that you have provided us with a valid email address for reply and that you check your email inbox on a regular basis. If you would like to update your email address, please do so at Applicant's Self Service.
If you have been offered admission to a degree programme and would like to appeal for a change of programme, you should accept the programme offered first while waiting for the outcome of your appeal. If you do not accept the offer of the programme within the stipulated deadline, your place will be assigned to others on the waiting list.
|Q. I was not offered a place in any of the degree programmes that I have chosen. Should I appeal for a programme that I had not opted previously?|
A. If you were unsuccessful in your previous application, it is highly unlikely that your appeal to the same programme will be successful. You may appeal for a programme that you had not opted previously. However, you are not precluded from appealing for the same programme that you had indicated in your previous application.
|Q. I missed this year's application deadline. Can I still apply?|
A. You will not be able to apply once the online application portal is closed. If you missed this year's application, you will have to apply for the following year's intake. All prospective students are strongly advised to take note of SMU application opening and closing dates.
|Q. I am still waiting for my appeal outcome. However, I am asked to matriculate now. What should I do?|
A. If you have received our email on matriculation, you may wish to matriculate online for the programme which you had already accepted. If your appeal is successful after matriculation, we will make the necessary amendments on our system and your student records.